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Using SaaS Agent Programs to Build Revenues for Your Company, Part II of II

  A sample of Mitch Russo’s photography. You can download many of his works for free. This is not a piece of CGI Mitch Russo is a software industry pioneer who in 1985 founded Timeslips Corp, which he in turn sold to Sage Plc when he became  the company’s COO of U.S. operations. While at Timeslips and Sage, he created the largest networks of certified consultants in the software industry. After leaving Sage, he helped Intuit Corp create their own Certified Quickbooks Accountant Network. Moving back to Boston, he became a member of the 128 corridor VC community, first as an

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Using SaaS Agent Programs to Build Revenues for Your Company, Part I of II

 Mitch Russo’s photography. You can download many of his works for free. This is not a piece of CGI[/caption] Advice from Mitch Russo on How a SaaS Agent Program Can Build Revenues for Your Company, Part I of II Mitch Russo is a software industry pioneer who in 1985 founded Timeslips Corp, which he in turn sold to Sage Plc when he became  the company’s COO of U.S. operations. While at Timeslips and Sage, he created the largest networks of certified consultants in the software industry. After leaving Sage, he helped Intuit Corp create their own Certified Quickbooks Accountant Network. Moving

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UnicornHRO: Pushing Past Professional Services in SaaS

UnicornHRO has roots that stretch all the way back to the infancy of modern software. The firm, which began in 1982 as Software Plus, was founded with venture funding, but failed to achieve more than modest growth until 1996, when Frank Diassi, the lead venture investor, took control and changed the company’s name to UnicornHRO. Diassi had originally invested in the firm based on a strong belief that human resources and payroll should be handled externally. (Thousands of American and international companies agree, as the business model of ADP, Paychex and other firms demonstrate.) To indicate how expensive a misstep

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Customization in SaaS: Drawing a Line in the Sand

One piece of criticism constantly aimed at SaaS is that it’s not as “customizable” as on-premise software. Before examining this claim, we need first to define “customization” from the perspective of licensed software to provide the proper context. Traditionally, “customization” meant a change to the application source code or the creation of a module for a specific client, often with the result that the vendor ended up maintaining a branch of source code to support each client. With custom modules, the vendor would maintain only the modules’ source code but had to ensure that subsequent releases of the core product

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