Questions and Answers
Q: What kind of direction can I expect?
A. Rather than make you plow through a long list, please visit this link to read the TOC of SaaS Entrepreneur and take a look at samples of the goals and success checklists to see the framework we’ll establish and work against.
Q. How many of these packages are you offering?
A. We work with a maximum of three accounts per month. To ensure accessibility, we always book select times or select days where we’re 100% available to consult or do project work just for your firm. We’ll always try to make sure we’re available to help at a time that works for you.
Q. What if I don’t use all the hours under the monthly retainer: do they carry over?
A. No. If I had a vendor’s time carry over we could end up with a month with too much work for the number of available hours. That’s why we use the retainer model.
Q. Are you available on-site?
A. Yes, but we may have to schedule a select time or particular days where we can assist other accounts. If there is travel involved, we usually charge 1/2 the hourly rate during the time we are inaccessible by phone or on-line.
Q. What is your billing cycle?
A. We begin billing upon the beginning of work, but adjust our time so we operate on a first of the month cycle.
Q.What forms of payment do you accept?
A. PayPal, credit card (VISA, MasterCard, Amex, Discover) and wire transfers. We require the first-month retainer be paid upfront. NET 30 is available for companies who require we make a long term commitment.