by Merrill R. (Rick) Chapman, Softletter Managing Editor This has changed with SaaS. Take a look at the results from our 2012 SaaS survey below: How often do you release a “major update” of your SaaS product to your customers? (A “major update” is defined as including significant new features and functionality, not just incremental improvements and bug fixes)? Less than once a year 7% Once a year 15% Twice a year 16% Three or more times a year 21% We do not have a “timed” or set release schedule; we release new features as they are ready 27% Other,